Disgusting Customer Service

I've sent the below originally on 26 January 2015 via email and about 3 times after that as the issue keeps happening. <br> <br> Good day,<br> <br> Kindly note the following with regards to rules:<br> <br> I have a Fitbit device and received 150 points for reaching and exceeding my 10,000 steps for the day on 17 January 2015.<br> <br> On this day I also completed a parkrun event. <br> <br> However, I only received the 150 points instead of the higher 500 points for the parkrun. <br> <br> I understand that I only get points for one fitness activity, but as per the rules, I am supposed to get 500 for the parkrun and not the 150 for the fitbit. <br> <br> Rules<br> Adults earn points for data uploaded from appropriate activity devices - one event a day, maximum 15 000 fitness points a year. If step data is collected, the total step count for the day must be at least 10 000 steps.<br> Points will only be awarded for one fitness activity a day. If you complete two fitness activities in one day, then the higher points between the two will be awarded.<br> <br> This translates to theft, Vitality.<br>