Disgusting and pathetic experience with Discovery Vitality

Never have I ever come across such pathetic customer support. I joined discover vitality in Jan 2019 and their service has been a issue since then. Earlier this year, I had an issue creating my digital profile and upon calling the customer service, say about 25 times, at the least, I was told this was resolved. Apparently vitality had 2 registrations under my name, incorrect Passport details, incorrect phone number. After 3 months of this, I notice my vitality status has been disabled. Customer support was unable to help, it was again the case of duplicate profiles. I sent the query to the so called discovery Vitality escalation team, who after a month of logging the query say it’s resolved. I had to re create my online profile and now my new profile doesn’t list the group risk policy I’m under nor does my vitality show any points being calculated. WHAT A DISGUSTING EXPERIENCE IT HAS BEEN!! Well done Discovery - such a shame!!!