Disgusted with Vitality's Incompetence and Mishandling of My Account

Good Day

I am writing to express my absolute disgust and fury with the appalling treatment I have received from Vitality. The way my account has been handled is nothing short of disgraceful, and I am utterly fed up with the incompetence on display.

First, when I upgraded to Premier, you had the audacity to remove my points without any explanation. After I demanded that you fix your mistake, you did restore the points, it took ages, but then you downgraded me to Gold status. This is completely unacceptable. I had rightfully earned Diamond status by the end of 2023, and you have no business downgrading me after I put in the effort to complete my health assessment and visit the biokineticist, among other qualifying activities.

It's clear that Vitality has failed to conduct even the most basic checks on my account. If you bothered to look beyond just the points and actually checked my status at the end of 2023, you would see that I was indeed on Diamond. This blatant disregard for your members' efforts and achievements is infuriating.

I demand that Vitality carry out a thorough investigation into my account and reinstate my Diamond status immediately. I've been a loyal member since 2016, and this is how you repay that loyalty? By downgrading my status without reason? It's utterly shameful.

I expect this issue to be resolved without any further incompetence or delay. I will not tolerate being treated like this by a company that should be valuing its members.

Kind regards, Shahieda