Disgusted with Vitality Travel.

I booked flights to Cape Town, however when I booked the Vitality booking site was down. I have a screenshot as proof that it was down. When the site eventually came back up, I booked my flights but found out that my discount was by far less than what it should be. I queried this and was told I had to book the flights a certain period in advance. I proofed to Vitality that their booking site was down. I eventually received a reply from them where they promised to refund me with Pick and Pay vouchers. This was on the 8th April 2024. To date I have not received my voucher, however they claim they have sent it. As far as I am concerned they are stalling and hoping that I would forget the episode. Totally disgusted with the serbvice from Vitality travel.