Disgusted by customer service at Discovery

<p>I am very disgusted and angry about how a well-known company like DISCOVERY handles its customer issues. </p> <p>I am actually a Blue status customer with Discovery and Vitality as well. I received an email stating that my vitality membership has been cancelled when I never asked for it and when I am paying every month. After that issue I emailed them and they said that its a mistake and that my vitality membership is still active. After some days, my vitality app stopped allocating my Virgin Active points whenever I went to the gym as well as my Pnp healthyfood benefits. My app didn't register any workouts since April aftet several emails sent. Every time I send an email they would reply after 5 working days and my issue is still unsolved while I already missed out hundreds of points. </p> <p>I am very disappointed and wouldn't recommend discovery to anyone.</p>