Disgusted

Hi, I cancelled my vitality in April with Discovery call centre, they de-activated my services. Mid-May when i check My Discovery account it was activated again, i phoned the call center again and asked why did they not cancel as requested.Spoke to Anold and he gave me ref number: ***. Today our HR asked their billing specialist Prenay Govender to check and still it hasn't been cancelled. Instead he says our Hr was suppose to send a request. So i asked why was i not informed in April when i 1st logged a call? all i get is his team didn't follow process and confirmed that is has now been cancelled for end of June. I want my refund for May and June since none of the call centre staff followed process. If there's a document that has a process and it's signed by me. I need a copy. I cannot contribute to something that doesn't work for me, i asked the call centre when i app**** to activate my dis-chem and pick n pay discounts till this day i still haven't received an of those cards.