Disgust

For months I have been asking every department in Discovery to send me my funeral policy document. All departments including their insurance department, have denied on all their platforms email and telephone call, that I have no funeral plan. Then eventually it comes out, it is disguised under Vitality. I have NEVER consented to vitality, only a funeral plan. So now if something happened to me, how and where would somebody have contacted Discovery for a payout if they deny I have one? Surely a policy is a legal document with a policy nr. Never received it, never received a vitality card. I want the full refund of this R90+ per month you have been charging me for something you denied I have. I have sent you proof of all emails everything, you refuse to respond. I have due to you saying I don't have a policy, taken one out somewhere else, so I don't want Discovery disguised policy. Money-back now, please. Right now. You really give "*****" a new meaning.