Disgruntled Vitality member

Activated device booster benefit. Paid activation fee of R350.00. Glitch with payment, did not know that until following afternoon. Went to buy fitness device at Sportsmans Warehouse. Price went up by R300,00 because I waited to first do fitness assessment to obtain a better deal on my cash rewards. Saw e-mail that there was a payment glitch. Tried on NUMEROUS occasions on the WONDERFUL DISCOVERY APP, to reactivate the payment for the device booster! COULD NOT FIND it anywhere!!!! Struggled for more than a week, I am a consultant and cannot afford to spend hours on a phone trying to get assistance from the Vitality call desk. Eventually found time and was guided how to pay the fee again. All of a sudden it was available. Miracle!!! I went back to Sportsmans Warehouse, being honest, explained the situation, they credited the device and performed transaction again. This action caused my benefit to be cancelled. This I did not know. When I went in on my app I saw that the devise booster was not activated. Phoned the call desk. They cannot help me, I must read my terms!!! You know what advice the call centre gives. Wait till Friday 21 December 2018, then the device booster activation is FREE! New benefit. Well NICE, what happened to my R350-00 which I paid in vain!!!! Think this is disgusting. Not did I pay R300-00 more for the device I also paid R350-00 for nothing I did NOT BENEFIT with CASH REWARDS at ALL!!!! Not a happy customer DISCOVERY VITALITY!!!!!!!!!!!!!!!!!!!!!!!!!!1