Disgruntled Vitality Client

Redeeming points are a nightmare! And don't think theta they will return your call when they promise to do so either.

I redeemed 2 diamonds for a zando voucher. then when I wanted to redeem the voucher it said it was invalid. I reported it to Vitality and 4 days later they send me a new code and surprise-surprise it says to me it has already been redeemed. Now I have been calling and speaking to Lisa Ann who promised that she would return my phone call on her lunch hour just to hear from her. When I called again at 15.50 I was told she will only be making calls after 4.30 and this was escalated to her manager which means NOTHING TO ME AT ALL. Still not resolved after I reported this issue on the 21st. It is an absolute pain to contact vitality having to go through many voice options to be eventually be put on hold and not get anywhere. Is it even worth being on vitality? All the phone calls to the to try to get a working voucher out of them costs me more that the value of the voucher. NOT A HAPPY CAMPER AT ALL.