Disgraceful business practice

Early this year I added my fiancé onto my medical aid with discovery she was automatically added to vitality effective in January

Discovery vitality currently has virgin active promo signing on activation special of 699 my fiancé attempted to take on the special and was told she could not as she is in thier view not new to vitality sighting that I have been a member since 2015 this is ********* she only joined my medical aid January of this year therefore effectively she is a brand new member of vitality . How Discovery deems it fair that she been viewed in line with my vitality membership is disgraceful . She is new to vitality as of this year . I currently have a dispute with discovery health regarding an the application form to add my fiancé on medical aid has absolutely no information in writing on the application with regards to how adding a partner onto medical automatically adds the partner onto vitality and incurs further costs to activate benefits . I spoke to a consultant two weeks ago she agreed this info should be on the application form stipulated in writing she further agreed it’s not right that my partner be viewed as a vitality member from my initial joining of vitality in 2015 when she in fact only joined herself this year she said she would address this given my dispute and this special my fiancé is being denied are tied up I’m willing to drop the dispute in the event vitality do the right thing I’m yet to share the dispute itself with consumer watch to further educate the general public of discovery health’s poor business ethic , the least discovery can do is allow my partner the special to join virgin active through the 699 activation fee so we can put this to bed once and for all it’s beem two weeks since the consultant promised she would address I have mailed twice since then with no one calling me back to correct this injustice