aA
andrew A

1 reviews | Active since May 2016

03 Jan 2017, 12:56

************** against its members

<p>I continue to battle to see my points coming through timeously into the Discovery system - often gym points only seem to come through in the week after the deadline, effectively excluding them. This I see week again that some points are not reflecting meaning that I have to double up my training to make the minimum score - this effectively means I cannot rest ahead of my race this weekend, or else I must drop out the race. </p> <p> </p> <p>Furthermore, I've noticed over the past few months that discovery has up'd the minimum number of weekly target points (now 900 per wee****) I'm required to reach to meet my weekly vitality active goals - this has not been communicated or fairley managed. Some people only need to fulfill a basic number of activities (and points – as low as 250!?) to reach their weekly goal so it's seems I am being unfairly discriminated against. Can you advise why and how this has been implemented?</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply03 Jan 2017, 13:44
Official

Good day Andrew,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team