DISCOVERY/EMIRATES/KULULA DEBACLE !!!!

I MADE AN INTERNATIONAL TRAVEL BOOKING THROUGH DISCOVERY(KULULA) ON EMIRATES IN APRIL 2020 FOR TRAVEL IN JULY 2020. WHEN IT BE CAME APPARENT THAT I WOULD NOT BE ABLE TO TRAVEL DUE TO COVID 19 I TRIED TO CONTACT KULULA TO OBTAIN A VOUCHER FOR A LATER FLIGHT. ALL THE PARTIES EMPHASIZED TIME AND TIME IN THE PRESS THAT CUSTOMERS COULD EITHER REQUEST A REFUND OR BOOK AGAIN LATER. WELL KULULA WAS A DAMN WASTE OF TIME AS THEY WERE CLOSED. I THEN GOT IN TOUCH WITH SOMEONE AT DISCOVERY WHO TRANSFERRED ME DIRECTLY TO EMIRATES. A VERY POLITE GENTLEMAN AT DISCOVERY ASSURED ME 100% THAT IT WOULD BE NO PROBLEM TO BOOK WITH DISCOVERY EVEN A DIFFERENT DESTINATION AND THAT ALL I HAD TO DO WAS TO CALL EMIRATES AND MAKE THE RESERVATION USING MY EXISTING BOOKING AS SOON AS I WAS READY. I HAVE SPENT A TOTAL OF NO LESS THAN 3 HOURS ON THE PHONE!!!! TO MAKE MY BOOKING . I I GET ALL SORTS OF EXCUSES SAYING I MUST DO THE CHANGE THROUGH MY AGENT !! OFCOURSE KULULA HAS BEEN CLOSED AGAIN AND AFTER AGES I WAS TOLD LAST WEEK THAT I COULD DO MY RESERVATION WITH EMIRATES ONLY IF I MADE IT RIGHT AWAY !!!! I EXPLAINED TO THE EMIRATES AGENT THAT I NEEDED A FEW DAYS BEFORE MAKING MY BOOKING AS I HAD TO FIRST SECURE ACCOMMODATION . TODAY I PHONED AGAIN TO MAKE A CONFIRMED BOOKING . I HAVE BEEN ON THE PHONE FOR MORE THAN AN HOUR FOR THE EMIRATES AGENT "TO OBTAIN PERMISSION TO BOOK MY TICKET"" RIGHT AT THE END IT NOW APPEARS THAT MY BOOKING IS FOR MR INSTEAD OF MS . EMIRATES ADDRESSED ALL MY CORRESPONDENCE TO MY EMAIL ADDRESS WHICH STATES FREDA KAPP - I GOT NOT RESOLUTION EXCEPT THAT I MUST CALL AGAIN TOMORROW !!!!!!!!! MEANWHILE I NEED TO BOOK MY TICKET FOR 8 SEPT AND BOOK A TICKET FOR MY HUSBAND AS WELL . DISCOVERY SHOULD URGENTLY DO SOMETHING TO HELP THEIR CLIENTS WHO BOOKED IN GOOD FAITH . IT HAS LEFT AN ABSOLUTE BITTER TASTE .