Discovery Vitality/Comair ****??

Booked a ticket on Discovery Vitality Travel on 07 September 2021. 09 September British Airways informs me the flight has been cancelled. on 04 October I mailed *** to request a refund. Today is 26 October 2021 and I have heard nothing - no correspondence. Will I be getting a refund? Am I being ignored? Is this a ****??