Discovery vitality ,,,,,,,,,we are just a number

I have been a member with vitality for almost 15 years and out of the blue i was sent a message that my gym membership will be cancelled ,on contacting vitality i was told i missed nine visits for the year ,if i knew i had to visit the gym nine time i would of done so,instead of viewing my previous membership etc i was told to rejoin.....what bad service .......no help and was basically told i am just a number at discovery.........