DISCOVERY VITALITY! WASTE OF TIME & MONEY!

1. I called into the call centre. Selected options and waited 9min to speak to an agent. 2. Once on the line - I was asked security checks which had nothing to do with any of my information. I do not use the vitality app or website so how the hell am I supposed to know what "color" I am??? 3. If someone does not use vitality hence calls into your call centre to cancel their membership - why would you structure your security questions around vitality status???? 4. After 10min on the line and being told I failed the security check - I get told to log into the vitality website to change my details. I called the damn call centre so I can speak to someone and not have to use the website! 5. I ask to speak to a manager and get told I cannot speak to a manager because I didnt pass my security check which had no actual security related questions?? 6. Having had enough I then log onto the website to log a cancelation query. THERE IS NO OPTION TO LOG A CANCELATION QUERY! I select the query button and this message displays "We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them."

IT IS IMPOSSIBLE TO GET ASSISTANCE FROM BOTH WEBSITE AND CALL CENTRE!!!!!

ALL I WANT IS TO CANCEL VITALITY! HOW HARD DOES THIS NEED TO BE??? WOULD YOU LIKE A SAMPLE OF MY BLOOD FOR AUTHENTICATION?? CANCEL THE DAMN MEMBERSHIP!