Discovery vitality - Useless service

I lost out on two weeks of vitality rewards as a result of the application on Samsung devices not synchrinizing with Samsung health. Those were two of my most active weeks. This issue was not my fault but vitality's. I have attempted to contact vitality support, but their responses have been practically non-existent, and frankly, completely useless. There is no urgency from their side to solve the issues of paying customers, yet they are interested in focusing on getting new customers through the vitality open. I am still awaiting the allocation of my points for those two weeks. No one from discovery has answered my questions despite my repeated attempts to contact them. Considering how much they charge for their services, this is extremely disappointing. I am definitely not going to recommend vitality to my contacts (remember, positive referrals count as much, if not more towards growing your clientele than running continuous adverts on TV).