Discovery Vitality = useless

This is now the second year in a row that there’s been an issue getting my points for the flu vac. Both years, Clicks and Dischem submitted my vac directly to Discovery as they’ve done for me all the years before without problems. There is clearly a problem on Discovery’s side. They’ve asked me for proof of the vac which I had almost a month back and threw in the trash. These guys can never resolve the simplest of problems. It is always senselessly drawn out and never resolved.