Discovery Vitality - unsatisfactory explanation

I recently noticed that I had been bumped down from Vitality Gold status to Bronze status after inquiring as to why this had happened, I was informed that I had not maintained my gold status as I had not earned the required points, how ever after inn December I asked why I had not recieved my point allocation fro completing the Momentum 94.7 cycle challenge, I was told that I had reached my maximum point allocation. <br> <br> 1)How then is this possible, one person says you have achieved your maximum points and another says you have not earned enough point.<br> <br> 2) Why must a member (client) be bumped down to the lowest status (Bronze) and not to silver from gold status.<br> <br> Either Vitality set a constant standard across the board and educate their staff or just do away with all your promises.