Discovery Vitality Unable To Register A Pregnancy

27-09-2018 13:50 Called Vitality to query about registering the pregnancy as per below correspondence on 4-09-2018 This time around I spoke to Kagiso Ref: ********** 571

I’m told there’s a fault on the IT side and there currently is a problem registering new pregnancies.

From 8-08-2018 till now no progress has been made only false promises on behalf of Vitality. I’ve asked to speak to a team leader but unfortunately no team leader was available to speak to me. Furthermore from 8-08-2018 To now 27-09-2018. The IT Department at Vitality hasn’t been able to resolve this issue nor can the pregnancy be registered manually on vitality’s side.

Kindly assist in registering the pregnancy. Alternately let me know that Discovery Vitality is unable to offer the services that they say they offer to it’s members.

Please advise soonest what is the way forward?????

Regards

From: Faheem Banoo ********** Date: 04 September 2018 at 15:49:04 SAST To: Discovery Vitality Points ********** ********** Subject: Unable To Register Pregnancy

To whom it may concern

Membership No. ********** 31

On 08-08-2018 I contacted Vitality and spoke to Tracy.

I have tried to register a pregnancy online but was unable to do so, I have explained to Tracy my problem who tried to assist me. After seeing the error that popped up on my side, Tracy Logged A Fault which was: Website Support Team Ref Number: Ref: ********** 453

Tracy Contacted me a while later for further information.

Up until now I have not received any response with regard to the pregnancy been registered on Vitality.

Kindly would someone update me as to what is happening?

Regards