Discovery Vitality - Truly Dissapointed about the consultant selling false information

I joined Discovery Vitality on a 3 month free trial on 11 May, Lufuno from Vitaly contacted me telephonically, I accepted and it was agreed that I will only pay for for this membership on 1 August. On 1 June Discovery took an amount of R 860.00 extra with my medical aid contribution leaving my account overdrawn and I also paid R 225.00 banking fees because of this. I phoned Vitality on 02/06/2022 and spoke to Rashiq, I got a reference number ***. He said that he will log a call to rectify this membership because the free trial was not loaded and then send a request for a refund, including my bank penalty fees which I also uploaded on the website as proof. Today I phoned Discovery again and spoke to Brittany, according to her the system says I do not qualify for a free trial. That is not what Lufuno told me over the phone when she sold me this product. I am really dissapointed, it has been more than 5 working days now and I was still not assisted, nobody sends or calls me with feedback. When I phone in I need to wait on the phone for almost an hour without getting anywhere. We have been Discovery members for many years now, if this is the way they treat their members, then I would rather join a medical aid that truly appreciates their members because we are the reason that you are in business. I want this resolved today.