Discovery Vitality Travel.. horrible service to their own clients

I booked my accommodation via Vitality travel. I had to cancel my booking and when I called them I was told I will forfeit 100% of money I used for booking. I then decided to call the hotel and they said to me I can cancel if I want to as it’s within a reasonable time to do so. The lady working at the hotel advised me to cancel the booking on line so it can reflect on her side. I did so and when I contacted Discovery they were so mad that the lady from the hotel allowed me to cancel the booking. I spoke to a lady by the name of Amelia and she was not willing to allow my refund until I had to tell her that the hotel doesn’t have an issue with me cancelling but Discovery does. I have never experienced such horrible service before. I was informed I will be charged over 200 just to cancel. And the refund process will take a month, which means I will only get my money in 4 weeks. Discovered is the ones fighting their own clients and that’s just disappointing.