Discovery Vitality & their staff are inefficient , break their promises repeatedly & their system of acquiring vitality points has failed us!

On numerous occasions, whether telephonically &/or by email our family have tried unsuccessfully to have our queries answered & resolved. After 2 emails I have still received no replies to my mails & after promises from staff to revert back to me urgently re our diamond status points allocation, we have not received any assistance. Our status is incorrect & now our discounts we are entitled to have been compromised. Yesterday we had to pay for our children's movie tickets although they should be free, apparently Discovery Vitality have not 'acknowledged' our completed children's on line health questions which we completed in December, 2017. The last consultant we spoke to was Sibusiso on Tuesday the 2nd of January after even going into the Discovery Store in Seapoint in another attempt to get finality on our points debacle. I posted 4 messages today on their Facebook page, however, this too failed to evoke a response. Their Vitality promises of cash backs with reward partners is also a con as my son recently discovered after buying a laptop through Incredible Connection after being assured that he would get a 20% cash back, Discovery say they terminated this benefit in June last year however both their website & tge sales staff at Incredible Connection continue to make sales based on negligent & misleading promises. It's time to move my business from Discovery!!!