Discovery vitality the large loser! Useless service

I was a vitality member a couple of years ago then decided to cancel my membership. This year because I'm expecting my 1st baby...I decided to reactivate my membership. I must say I am utterly disappointed. Haven't earned any cash back regardless of my swiping my Woolworths, clicks, dischem and pick n pay cards. .I phoned to question this and was told that my account appears as to be the old one. It's been 4 months I'm yet to receive any vitality rewards. Did I mention the vitality baby box gift from babies r us! Filled with magazines and useless pamphlets ?! Just 1 Nuk pacifier a small blanket and a sample of Johnsons n Johnson's baby wash + oil. What a cheap way of trying to excite us. These magazines, what are we supposed to do with them? A baby is not an aeroplane. U can't run to a manual to study what's wrong when a baby cries or acts a certain way. Really Vitality? You can do better. And the R100 off the travel systems/ car seat etc. Those are just a cherry on top. I can't even get on to those. Total letdown! What difference could a R100 do to a purchase of R4500+?

You guys are just stringing us along. I think this will be my last month I'm giving you my money. Vitality has been nothing but useless for me. This time they're worse than before. At least before I could even earn real cash back of R200+. This time....R0.00. I'm trying to understand where I'm missing something regarding this vitality thing. It helps and benefits me with nothing I'm just pumping money towards nothing. I'd rather donate to charity. At least then I'd know that I'm giving back to the society.