Discovery Vitality terrible service

When trying to book a flight with Kulula using discovery Vitality, I noticed that my newly added dependant (wife) was not being pulled through to the Kulula website, my other 2 dependants (children), were. I logged into the Discovery website and saw that all 3 dependants are active on my profile as well as my Discovery Vitality. I immediately contacted discovery to rectify the issue and was given a reference number ***)

The next day when I logged into the Discovery website I noticed that my Vitality status was no longer available. I immediately contacted the helpline again only to be told that I my Discovery Vitality had been cancelled on the 31/08/2019. This is absolutely ******* as I have been benefiting from Discovery Vitality and earning points via my gym membership (with Vitality) and spending and earning points up until I submitted the request querying why my wife was not being pulled through to Vitality. This is obviously a data issue on the Vitality side. I want my vitality re-activated with the points I have earned to date! The way Discovery handled this is unacceptable!