Discovery Vitality switch headache

I recently changed over to my own medical aid due to a break up effective 1 March 2020 (11 days ago). My vitality was cancelled and Virgin active debited a full R900 off my account. I did not cancel vitality. None of my points are reflecting, I cannot get any of the benefits re-activated (including healthy food) and I have an apple watch. I have had zero points although being active and calls have been logged more than once re this matter. This is having financial implications for me because of having paid full gym fees, making phone calls with my airtime and my apple watch payments will be affected/healthy food benefit will be affected. My vitality no is ***