Discovery Vitality Super Poor Service

My partner has been waiting plus 4 months for her health assessment points to be loaded to our vitality profile. The discovery advisor has tried on numerous occasions to resolve the issue but discovery vitality and their team are really not interested. Whilst I pay my premiums Discovery drags their feet preventing us from moving up levels to access better benefits. Its a true shame to see Discovery being let down by their own people. Makes me want to go back to Multiply.