Discovery Vitality status chaos and lack of client service from so called "Systems Department"

<p>As a client of Discovery for 20 years and a Gold Vitality member for 3 and my second or third year on Diamond status, I have now midyear been randomly, because of a technical glitch of sorts, reduced to Silver Status from Diamond. I need my qualified status to make use of the benefits asap BUT after 6 days have had no joy with my status being corrected. I find it unacceptable that a body that boasts of such high client satisfaction cannot rectify a simple, arbitary problem, that they managed to create themselves? ........They say it will take 3-5 working days to sort this problem out. After 3 full working days, now well into the 4th working day, with this problem being escalated THREE times and my having spent much time waiting for calls to be answered and then put on hold for many minutes......I am told the Systems Department is simply working on this problem. Plus this problem was apparently logged as being worked on 3 times just on Friday. And by end of day on Friday they had found the fault, (which was pretty obvious from first call at 2;15pm on the first day Thursday).....BUT still no joy day 4 of an escalated error..... not a happy client Discovery!!!!! However there always seems a sparkle of something positive in that the call centre people, who are totally powerless to actually help you, are well trained with disarming platitudes of 'I totally understand but we need to wait for feedback', 'so sorry for your problem...' and two lovely people phoned me back when they said they would, however all with the same reply; "We are waiting for our systems department to rectify the matter". Discovery you promise all these Vitality rewards, we work to get to Diamond Status and when we actually NEED to use these rewards we are thwarted and actually lowered in status at your whim....NOT A HAPPY CLIENT!!!!</p>