Discovery Vitality Staff Can't Answer Client Queries

EXTREME FRUSTRATION WITH THE LAKE OF PERSONAL SERVICE

Unfortunately the call centre/generic mail service way of dealing with clients is only success if the staff answering these communications have the clients best interest at heart. I have sent numerous query emails with the same content to the ********** which have been answered in the copy paste fashion. I have resent and resent the mails jugging words around to get my queries across- the responses are leaving me at the point of explosion! Good luck trying to escalate queries over call- managers/ supervisors and anyone with the right authority is MIA or apparently non existent. I'm not the type to go to these lengths to get an answer … but I've run out of options and am serious considering cancelling mine and my husbands membership.

If someone who cares at Discovery Vitality see's this call me **********