Discovery Vitality should be called "Discovery Debility!"

I'm appalled at the way Discovery Vitality conducts its business - for which I pay every month. I've had to phone for the past 2 weeks to have my points updated manually. The same thing has happened this week but now I can't get through to a consultant at their call centre. They leave recorded messages but give you no option to speak to a consultant. They've gone into hiding. It really is disappointing that Discovery are allowed to get away with such poor service.