DISCOVERY VITALITY, SHOCKING SERVICE.. ZERO SERVICE AND LIES!!

I have been a member of discovery health, and a member of discovery vitality for many years. I will, from the 1st of December move to bankmed, whoshares the same link to discovery vitality, and to which you can remain a member. I have since mid October, been asking discovery vitality to make sure that my discovery vitality continues as is, with both my dependants on, from the 1st of December. I was promised my new vitality contract, with the commencement date of 1 December, with myself and my dependents on. I have been made promises by Lerato in activations, who so rudely avoids taking my calls. I have been through Uzhair in escalations, who has also made absolutely no effort to resolve this issue. I have been a victim of having my vitality cancelled once before due to vitality not rolling over my policy, and continuing it correctly. I could not get into gym, and had to repay my joining fees. I have spent countless hours of the phone to vitality trying to get, which should be such a simple and seamless task executed. The service I have recieved has been nothing shy of disgusting. The staff have absolutely no clue what they are doing!