Discovery Vitality shocking service

Below is the letter I had to send to Discovery regarding my vitality membership.

I am humbly requesting that my life cover policy and vitality membership be cancelled.

I got a life cover policy which was activated in October this year. During my application for this cover, I was asked if I would like to activate vitality with the policy and I said yes. When I needed to activate the gym benefit, the gym told me that my vitality is not active. Consequently I paid full gym fees for that month. I then called the extremely useless contact center to find out why the gym says my membership is not active. Due to continuously unsatisfactory responses I have had to call more than 5 times to try get assistance.

During all these calls I had to deal with verification questions which I found to be completely unreasonable. 1. When did you join vitality? - This question makes absolutely no sense since I am calling to confirm my membership. If you have not activated my membership, then what do you expect me to say? 2. What is your vitality status? - Again, I am calling to inquire about my membership. You, yourselves at some point told me my membership is not active so how do you expect me to answer this? Granted, I was previously a member of vitality and I had reached silver status. So I answered that silver was the last status I had since I was forced to answer this stupid question. They told me no, it is blue. When I make another call and they ask for my status, I tell them that the last time I called they told me it is blue and I get told this is not correct. You guys record the calls, you can go listen to verify this if it will be of any help to you. 3. What is your work number? - I have given the same response every time I got asked this question. That response is that I never knew this number off by heart and I have now changed jobs so whatever number you have is not relevant. No one bothered to update this in all the times I have called.

As a consequence of these nonsensical questions, I got told I have failed the verification meaning I cannot get update or even do the cancellation of all my products.

If I had to put my reason for choosing the Discovery Life Cover it will be down to the fact that I would get to enjoy the benefits of vitality membership. However, this has been an absolute nightmare as I have had to drive to the gym several times to activate my membership since on some of my many calls I would be given a number that the gym should use to activate my membership. Only to get embarrassed when I get to the gym. On top of that, I have had to use my minutes to call for assistance and I am calling during office hours since that is the only time I can get assistance. I cannot even send a query on the site since I am only allowed 500 characters and this letter has more than 500 words.

Please cancel my life cover and stop the vitality activation process or cancel it if it has been activated since I am not even sure what is happening with it.