Discovery Vitality - Shocking Lack of Responsibility to Resolve Technical Errors

Since 28 September 2019 my Vitality Active Rewards and Vitality points became ******* on the Discovery system stating "Member not on wellness". This has resulted in my Vitality Active Rewards stating "Not Achieved" for all subsequent weeks and therefore no game board play. I have logged numerous calls with Discovery Vitality and escalated the matter, but every time the feedback is that they are aware of the problem as other members are experiencing the same, but they cannot commit to a turnaround time. This is really shocking customer service as I am required to pay my monthly Vitality Premium for two people without the benefit for one. Discovery has no incentive to resolve the matter as they are saving on all the rewards that are missed by all the affected members. Now with the conversion to Discovery Miles the issue has escalated as all affected members have lost months' worth of rewards points that should be converted. @DiscoveryVitality when will this be resolved?