Discovery Vitality shambles

I posted a review on 6 june re waiting for cash back rewards from April and now may? STANDARD RESPONSE WILL LOOK INTO IT! guess what still waiting , with no reply from discovery. As for Sheldon keeping my file/query open from beginning of May???? What is the purpose for keeping something open when you cannot and do not resolve matter? PAY BACK MY REWARDS INTO TO MY DISCOVERY ACCOUNT I HAD TO OPEN IN ORDER TO BE PAID OUT CASH BACK REWSRDS