Discovery Vitality service standards sliding

Let me start by saying that I'm a big fan of Discovery and the intelligence they put behind their products and services. True example of innovation. Lockdown staff logistics have in my opinion really had a negative impact on what usually was great service delivery. I activated the shoe booster on 10 October with a promise of activation in no longer than 48 hours. After 3 calls and a query via Discovery website, the only response is that there is a technical problem and no idea of resolution. Every call/query comes with a promise of feedback within 48 hours. None of this is happening. So Discovery sits with my money and have no idea (their words) of how/when the issue will be resolved. Very disappointing!