Discovery Vitality Service is Shocking

<p>I have struggled with Discovery Vitality over the last few months (the below Facebook post will provide a brief synopsis). I still have yet to recieve a repsonse from them despite my numerous attempts on different platforms.</p> <p> </p> <p>"Hi Discovery</p> <p>I am taking to social media because clearly all the complaints I have laid over the phone and via email have not seemed like a priority as no one has ever contacted me back. I am also tried of receiving automatically generated responses.</p> <p>I love Vitality Active Rewards and recommended the Apple watch deal to many of my friends in the first few weeks of having taken up the offer myself. However, since January I have struggled with correct point allocations. I spend at least time weekly, calling or emailing Vitality to query why my points have been incorrectly allocated. Often this results in monetary loss on my side (sometimes I do not meet my goal in error on your part) or loss of my free smoothie/ coffee. Either way it's frustrating and annoying.</p> <p>I don't think that you should offer a service and rewards programme if you are not able to correctly administer it. I am now stuck in this contract with a watch - that I think is terrible - and I have extra admin every week so that I can avoid paying for it.</p> <p>Please sort your processes out or take my watch back and release me from this contract. Either way, I am fed up and tired of having to prove that I have done exercise because your system is not syncing correctly with a product that you have pushed clients to use.</p> <p>Thanks."</p> <p> </p>