Discovery Vitality Rewards not working and No Surprise Reward

Last week Wednesday was the day I was meant to get a surprise reward from Discovery Vitality having met my goal streak for the past 3 weeks. However I did not received any surprise reward spin, which is shocking as I worked hard enough to get that goal streak. Secondly I tried to make use of one of my surprise rewards, which is a R100 voucher from Cape Union Mart, however I get a notice that there is a Digital card download error"" and that it could not download requested digital card at this time"". This notice has been like this for the last month or so to no success which is extremely frustrating when wanting to use the reward. Im sure the reward expires soon, as I have been trying to use it for the last month and every time I get the same notification. A gentle man by the name of Nkosana from Discovery called me last week Thursday and gave me a reference number ( ********** 329) saying they would sort this out and get back to me after I posted a help query on the App. To this day it has not been fixed! I question how long it takes an international company to fix a simple error on their side and assist me. I am a totally disappointed customer of Discovery Vitality and simple want them to fix the two errors on their side immediately.