Discovery Vitality Refuses to Honour Campaign Due to THEIR "System Error"

I joined Vitality in November specifically for the virgin active benefit and was marketed the '20% off Kauai & Nu for 1 year' campaign. I followed every instruction, including upgrading my membership on their agent's advice. I signed my Virgin Active contract and activated my access on 28 November (contract proof available).

Discovery is now refusing to honour the benefit because of a 'system sync delay' on their end that pushed my profile update into December where the '20% off Kauai & Nu for 1 year' campaign isn't applicable.

They have admitted in writing that this was a 'system sync error' on their side.

Despite admitting the error, they are disqualifying me from the November campaign I rightfully joined.

They are trying to force me onto a 'December Campaign' which strips 50% of the value I signed up for.

The financial loss is over R5,000 a year in lost discounts. After weeks of emails, they offered a R200 voucher as 'goodwill' and have now ghosted my formal dispute.

Warning to all members: Discovery will hide behind internal 'glitches' to deny you the benefits you signed a contract for. I have lodged a complaint with the CGSO.