Discovery Vitality refuse to listen and abide by their own rules!

Discovery Vitality do not listen and seem to have a total disregard for their clients. Their own rules are not followed. I have been trying unsuccessfully for them to update their system to include the discount for the age and health assessment. Proof of these are on their system but they don't seem willing to correct this even though I've sent several mails in this regard. I am at their highest level ie. Diamond 💎 but still they somehow feel entitled to ignore their clients. I have been a Discovery Health member for many years and believe strongly in their philosophy. Joined Vitality and later Discovery Bank but feel very disappointed in their lack of concern for their customers. Decided to address this on Hello Peter but was truly astonished how many poor reviews are on this platform. Can't imagine that my complaint will be addressed but feel helpless and feel forced to take this route.