Discovery Vitality poor service

<p>On the 13/01 I've contacted Vitality to cancel my membership. The consultant said there won't be any more debit orders, my cancellation was logged. The end of Jan a debit order went off and I contacted them again on 02/02. The consultant advised me that because I cancelled in the middle of the month, the debit order had to go off and my cancellation was not yet logged because they are running on a backlog, they are not sure when my cancellation will be logged. Yesterday another debit order went off. Whose problem is it if Vitality runs on a backlog? I did my part by cancelling twice! How many times do I have to phone to cancel this membership and how many debit orders will still go off? This is pathetic service and I'm considering cancelling my Discovery membership and move to another medical aid.</p>