Discovery Vitality PLEASE HELP ME. I feel like lost in your system.

Please HELP. Its 18 months down the line and more than 10 customer service calls later without resolve to my problem. In fact it has gone from bad to worse. I dont believe that this will be resolved without someone involved at management level. The Problem? How do I make contact with a Manager. The consultants just dont come back to. Its all recorded on their system, hopefully if I take legal action these recordings can be used as proof of the poor service and total lack of customer care.