CO
Carina O

1 reviews | Active since Nov 2014

23 Mar 2017, 12:27

Discovery vitality payout not being PAID OUT

<p>I wish I could give -5 stars! It's been more than 2 months and STILL no payout from you Discovery. For this year alone the amount is more than R600 and STILL you choose to not pay out my money. </p> <p> </p> <p>Begging and being patient obviously doesn't help. I have logged a million calls again and have been promised that there is some issue and that the amount will be paid out asap. STILL NOTHING. PAY it out in bulk then, but just give me my money! Where else would you like me to complain! ????</p> <p> </p> <p>On Wed, Feb 22, 2017 at 4:29 PM, ********** wrote:<br /> Dear Ms Swart</p> <p>Thank you for your email to Vitality.</p> <p>Feedback on inquiry reference ********** 109</p> <p>Please take note that your cash backs will be calculated and paid in bulk for the outstanding closed cycles as this is an error that has affected all of our members that are making use of the their HealthyLiving benefits; and we will inform you once we have resolved the current errors affecting your cash backs being paid to you.</p> <p>We apologise for the inconvenience caused.</p> <p>If you have any more queries, please visit our online Vitality support page by visiting www.discovery.co.za for a range of troubleshooting options. You can view a detailed breakdown of the points you have earned recently on the Vitality Points Monitor, plus use our new points calculator to determine how many points you are earning for workouts with your specific device brand.</p> <p> </p> <p>Regards</p> <p>Louis Zondi</p> <p>Discovery Vitality</p>

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Replies (2)
CO
Carina O's update23 Mar 2017, 13:37
Reviewer Update

********** 781

Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply23 Mar 2017, 13:53
Official

Dear Carina

Thank you for your message.

your response came back as ********** 781. Please select "Private" before posting your message so that we can receive the full number?

Thank you.

Discovery Vitality