Discovery Vitality not awarding points for online gym workouts since 18 Nov 2021.

During January and February bot my wife and I did exactly 10 online gym visits so far for which we were supposed to get 50 points each and it was supposed to reflect on our gym tracker. We both were not allocated any points and/or not a single visit reflected on gym tracker. This happened since our last online workout on 18th Nov 2021. Discovery vitality encourages us to be healthy, but Virgin does not play ball! We already lost both online and gym visits since May 2021 coz of security breach (my club also omitted some visits when they recaptured offline records) We already have a tough time to reach our 100 000 points as it is, not awarding points may have already degraded some people that weren't aware. We had to spend money for eye doctors etc to reach our goal coz we couldn't trust they would be awarded in time. And they weren't! So this year I'm keeping an exact record of when we go to gym or workout at home. WHY? coz one cannot trust Virgin to pass on online workouts! I have sent two emails already and even called , they said that they are behind in their emails and will catch up very soon, that was 26th of JAN!!! Still nothing as at 10 FEB!