DISCOVERY VITALITY NO SO VITAL TO THEIR CUSTOMERS

Signed up with Discovery Health on 01/10/2023 - received 3 months Vitality for free. Never noticed that this was never cancelled and so I have been paying for Vitality which in the first instance I did not give permission or authorise it to continue. +/- 11 February 2025 I realised that I have been paying for Vitality which I did not authorise and which I am not using. I logged a complaint, complaint ref no: *** which I received an response that within 3 business days I would be contacted. On 20/02/2025 I queried that I have received no response. On the same day I received an email from Vitality stating that they assure me they are looking into my concern, and are investigating to provide findings and feedback.

Today, 3 March 2025 still no feedback and yet another premium has been deducted along with my medical aid premium.

I do not use Vitality and do not plan on using it - please may I just get my money back!