DISCOVERY VITALITY - NO BENEFIT

Discovery is quick to take the montly fee for Vitality but can not take responsibility for benefits not pulling through. I have lost out on 2 years of benefits due to their systems not syncing with the providers and then it becomes the clients problem. I will not tolerate this. I want my benefits to be backdated as i paid for a benefit and did not receive anything. This is for Woolworths and Dischem Benefits.