Discovery Vitality membership

I left SA to move to Spain end April and got hold of Vitality to cancel my subscription, gym etc. When I spoke to the Dept I found out I could down grade to R70 p.mth rather v cancelling if I wanted to visit certain branches in Cape Town again when back on holiday. I noticed for end May there was no DD that ran for the R70 and have been trying to get hold them to query what is going on but cant. Ruth Jali at Discovery helped me before and she is not responding, I also tried her personal email address *** but still no luck. its impossible to speak to someone when outside of SA as the emergency international nr also doenst work which is poor.