Discovery Vitality making you unhealthy!

Vitality what a complete waste of time, after struggling through the year with keeping myself and my kids on Vitality and spending countless hours on calls and emails and navigating your cumbersome website and difficulty in trying to find where the kids assessments and reports are located i finally found my son's report. Which we stood in a queue for 45 mins in Dischem to obtain and i was told that if i do it on the 31st of December it would reflect for 2019. Now you tell me oh sorry it was done on the last day of 2018 at 4 in the afternoon and was only valid for the rest of the 2018 year so now i have to go do it again, how rigid and ridiculous is your operating model. Plus you take the funds for the assessment from the 2019 savings benefits so win win for you all around and ****** the consumer once again. Here is my healthcare professional pushing up my stress levels and then you will make money off me for the medication for a condition you are part of causing, nice one! Can't wait to leave Discovery and move my medical and life policies to someone who is doing business in this era and who cares about their consumers, even just a little.