Discovery Vitality loses their edge

I am a big Discovery Fan. I have Medical aid, Life insurance, banking and I use the Vitality program to the full. Which is why I have been so disappointed with the service lately. I recently got the car insurance and a iphone. Discovery installed a tracker in my car. Then it stopped working. I phone and emailed but Discovery did not fix it. I lost 4 months of rewards. Eventually someone was sent out when I asked if I should rather leave the Discovery. The person told me it was installed incorrectly. Then I got my active rewards to the maximum to buy new shoes only to get the store and it doesn't work. I contracted Discovery and they say its going to take 3-5 days to get it fixed.

I just think Discovery has grown so much they struggle to keep customers. I love their products. But now I am beginning to think maybe I should elsewhere because Discovery is not focused on their customers. I know its more complicated but they could have empowered their staff to give a voucher for the shoes and it would done. Disappointed service.