Discovery Vitality- Lack of Concern

I think the biggest mistake I made was joining Discovery because it has been an endless nightmare from Doctors claims to Vitality rewards.

2 weeks ago I noticed on the app that 25 pts were expiring. I then redeemed a R100 dischem voucher. Last week I didn't get my play for driving and Discovery advised that they were aware of the problem. Please keep in mind that I was under the impression that the rewards didn't update as it still said 25 pts needed to be redeemed with 410 total points.

I however purchased another R100 Dischem voucher. Please explain why today my points have been reduced by 25 pts when it was okay for you NOT to give me my play last week AND when I already redeemed 2 Dischem vouchers AND I have not received my healthy food card after TWO requests. I had to follow up on my email twice before you actually took the time to read it. I raised many concerns on that email such as your rewards which doesn't benefit or get topped up often enough and your Amani Spa which costs an arm and a leg!!! So please tell me what you going to do about this because I've lost my patience!!!!! And I AM NOT SPENDING ANY REWARDS TILL YOU GIVE ME MY POINTS THAT YOU TOO****!!