Discovery Vitality keep on changing my status from Diamond to Silver

<p>This is the 3rd time this year that Vitality keeps on changing my status from Diamond to Silver. This means i am not able to experience the benefit discount i'm entitled to. </p> <p>Due to internal issues the system create duplicate profiles/link other profiles to my status.</p> <p>Everytime i have to explain the same problem with the helpdesk and everytime i have to wait weeks for an update /correction. i have to chase them the wholetime to understand what is wrong.</p> <p>latest is i need to resubmit my son's birth certificate which they already have. i had to phone to enquire about the update again and again.</p> <p>in the meanwhile all my baby and exercise benefits are deactivated resulting in my not earning any points.</p> <p>Also when enquire about backdating and refunding me for the difference no answer can be provided.</p> <p>not sure what i am paying for here as my benefits are witheld from me.</p> <p>shocking service.</p> <p>All the reference number i have used before</p> <p>- ********** 418</p> <p>- ********** 346</p> <p>- ********** 333</p> <p>Doreen Fick</p>