Discovery Vitality Issues

Hi, so first up, Vitality has deleted my husband & my account 3 times! Twice from December 2015. The first time was because apparently our Vitality was linked to my husbands' Life policy. So when we got married and joined our health insurance, they made changes and 'accidentally' deleted our Vitality. My husband had his gym membership linked to that for over 10 years and only realized when he went to the gym and they told him his account was inactive. Vitality didn't even call to confirm or check, they just deleted the membership. That was in 2013. We tried to call and speak to consultants and they said there was nothing they can do. So we started a new membership but December 2015 they emailed and said, they realized we didn't have Vitality, that they've given us the membership no. and benefits but they didn't deduct amounts for it (nactive Vitality *** -MailRef#***#) so they took us off Vitality again. <br> <br> I went into Discovery's walk in centre, they checked and couldn't understand why that happened and why someone didn't just call and inform us and deduct what was required instead of again, just deleting our membership.<br> <br> This happened AGAIN, mid-Feb 2016!